The documents below govern your use of Vizbl's website, platform, viewers, APIs, SDKs and integrations. They apply to all users of services operated by Vizbl Systems, Inc.
This SLA applies to the production Vizbl Platform — viewers, share pages and APIs — for Customers on Growth or Enterprise plans. It does not apply to free tiers, beta or sandbox features.
Vizbl will use commercially reasonable efforts to make the Platform available 99.9% of the time in each calendar month, measured outside of Excluded Downtime.
"Excluded Downtime" means: (a) scheduled maintenance announced at least 48 hours in advance; (b) emergency maintenance to address security or stability issues; (c) outages caused by Customer or End-User equipment, software or networks; (d) outages caused by third-party providers outside Vizbl's reasonable control; or (e) force majeure.
Service credits are the Customer's sole and exclusive remedy for failure to meet this SLA. To request a credit, contact support@vizbl.com within 30 days of the affected month.
Severity definitions: Sev-1 production outage; Sev-2 major feature impaired; Sev-3 minor issue or question.
Real-time status is published at status.vizbl.com.
SLA escalations: support@vizbl.com.
Effective date: October 21, 2024 - Last updated: May 5, 2026 - Operator: Vizbl Systems, Inc.
We use essential cookies to make this site work. We’d also like to set analytics and marketing cookies (e.g. to measure traffic and improve the site). We won’t set these unless you accept. View cookies.
